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CANCELLATION POLICY / TERMS AND CONDITIONS

1. Introduction

Welcome to Villa Heora (www.heoraresidence.com). By accessing and using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our Website.

2. Use of the Website

The Website provides a platform for users (“Users”) to browse and make bookings for various services, products, or events (“Bookings”).
Users must be at least 18 years old to use the Website. By using the Website, you warrant that you are at least 18 years old.
Users are responsible for maintaining the confidentiality of their account information and password.

3. Bookings

Users can browse available services, products, or events on the Website and make reservations or bookings.
Booking requests are subject to availability and acceptance by the service provider (“Provider”).
Once a booking is confirmed by the Provider, a binding agreement is formed between the User and the Provider.
Users are responsible for providing accurate and complete information during the booking process.

4. Payments

Users agree to pay the 50% of the total amount for the Booking as specified on the Website.
Payments may be processed through third-party payment processors. Users agree to abide by the terms and conditions of these processors.
Any additional fees, taxes, or charges related to the Booking will be clearly communicated to the User before the booking is finalized.

5. Cancellations and Refunds

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 30 days before check-in.
Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights.
If Guests canceled les than 30 days before check-in there will be no refund.

6. User Responsibilities

Users agree to use the Website in compliance with all applicable laws and regulations.
Users are responsible for any content they submit, such as reviews or feedback, and must ensure that such content is accurate and respectful.

7. Intellectual Property

The Website and its content are owned by Villa Heora and protected by intellectual property laws.
Users are not permitted to copy, modify, distribute, or use any content from the Website without explicit permission.

8. Limitation of Liability

Villa Heora is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from the use of the Website or Bookings.
Villa Heora is not responsible for the quality, safety, or legality of the services, products, or events offered by Providers.

9. Termination

Villa Heora reserves the right to suspend or terminate User accounts that violate these Terms or engage in fraudulent or harmful activities.

10. Changes to Terms

Villa Heora reserves the right to modify these Terms at any time. Users will be notified of changes, and continued use of the Website after changes are made constitutes acceptance of the modified Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Greece, and any disputes will be subject to the exclusive jurisdiction of the courts in Greece.